Welcome to Jordan Basin Improvement District
We are excited to announce that South Valley Sewer District has changed its name to Jordan Basin Improvement District.
Many of you looking for toilet paper may think that items such as napkins, paper towels, or even flushable wipes are ok to flush down the toilet – they are not. These items are the leading cause of sewer backups because, while they may go down the toilet, they do not dissolve like toilet paper does. Because they do not dissolve, they often create blockages in sewer lines, resulting in costly sewer backups.
If you are unable to purchase toilet paper, please do not flush “alternatives” down the toilet.
- Sewer Backup Answers
Who is going to fix the problem?
That depends on whether the stoppage is in your private line or the South Valley Sewer District sewer main. If it is in SVSD’s main, we fix it as quickly as possible and keep you informed about what’s being done.
If the problem is with the private line connecting your house to the District main, we’ll tell you so you can get it fixed. It is against the law for the District to work on private property.
How do I tell if my sanitary sewer problem is in my house plumbing or in the public sanitary sewer main?
Generally if the problem is within the house plumbing or private sanitary service lateral, turning off all water use will stop the backup.
Who is going to pay for this?
You pay the bill. This is why it is important to make sure your homeowner’s insurance covers sewer backups.
Will the District reimburse me for the damage if the backup is in the District’s main?
Only if we had advance knowledge that the District system was at fault and we didn’t fix the problem.
Is this District policy or law?
This is law. Public funds can’t be spent for private purposes. The District is only responsible for its own property – not your line or connection to the main. The District can only be held liable for damages if we knew we had a problem and didn’t fix it in a reasonable time.
How do I find out if I can be reimbursed?
If the stoppage is not in your private line, you can file a claim. District staff will investigate to see if the District is liable, which includes prior notice of the District system’s problem. Make sure you have proper insurance. Sewer backups are not automatically covered by all homeowner’s insurance policies. Check your policy to make sure you are covered for damages due to sewer backups. Remember, the District is not an insurer. The District can only pay for damages under extremely limited circumstances set out by law. Don’t assume you’re covered! You may need a special option for coverage. Talk to your insurance agent.
Need help?
Please call our Main Office number during business
hours at (801) 571-1166. We are here to help.
- xpress Bill Pay
Payment Portal Provision
You are about to leave the South Valley Sewer District website, and enter the website of the District’s third-party payment processor, Xpress Bill Pay, Innovative Internet Payment Systems.
By clicking on the link below, you acknowledge and agree to the following: (a) Xpress Bill Pay is affiliated with South Valley Sewer District only by a contractual arrangement where Xpress Bill Pay receives, on your behalf, your sewer service payment and remits your payment to the District; (b) there is no partnership, joint venture or similar business arrangement between South Valley Sewer District and Xpress Bill Pay under which South Valley Sewer District is responsible for or liable for the acts or omissions of Xpress Bill Pay; (c) you voluntarily agree to provide to Xpress Bill Pay your personal financial information and other information that will enable Xpress Bill Pay to process the payment of your sewer fee; (d) the confidentiality of the information you give to Xpress Bill Pay is the sole and exclusive responsibility of Xpress Bill Pay; (e) South Valley Sewer District does not request, receive, gather or store the financial information you provide to Xpress Bill Pay; (f) you expressly and knowingly waive any right or claim against South Valley Sewer District for the breach of any duty to maintain the confidentiality of your information, or for any contractual or statutory liability to maintain the confidentiality of said information; and (g) you agree to indemnify, defend and hold harmless South Valley Sewer District from any responsibilities, liabilities, or losses associated with the disclosure or breach of your information.